I have purchased an HP Pavillion dv7-4038ca a little over 6 months ago because I wanted to replace my desktop computer. I went to turn on my laptop the other day and noticed that the hinge came undone. The top panel pops out as I open the screen and clicks back in place when I close it. My notebook has never been dropped, scratched or water damaged (since it stays on computer desk at home) and was not misused in any way. Needless to say that I sent it to HP to get it fixed since it is under WARRANTY and they said that it was "PHYSICAL DAMAGE" and was not covered by their warranty. What this means is, if it is on the outside of the laptop, they immediately will not cover it; however, if it has something to do with the inside of the computer, such as hard-drive, cpu, etc, they will cover it.
Stay away from HP Laptops. They overheat, fall apart and the customer service is crap! Not worth the hassle!
HAVE YOU HAD SIMILAR HINGE PROBLEMS WITH YOUR HP PAVILLION LAPTOP? I WOULD LOVE TO HEAR IT!!
It has been more than 5 years since I had this issue and it seems that people continue to have the same problems with HP. If you buy HP Laptop and have issues with the hinges, make sure to print out this blog and other blogs that talk about the same issue. There are TONS of class-action lawsuits against HP due to malfunction of its products. DO NOT PAY HP for something that is not your fault and cheaply made. I have since bought A Macbook Air (about 3-4 years ago) and NEVER had any issues!
I have the same problem with a dv7-4060EB.
ReplyDeleteThe left hinge is broken and when opening or closing the laptop the left side opens (as in your 2nd photograph, not so much though).
And the fan sometimes refuses to start.
I sent it to be repaired, still within the warranty period. And as I could have expected, they claim I dropped it, so warranty doesn't apply, and offered to repair it for 600€!
I just opened the laptop myself: a plastic piece from the hinge was missing and the casings for the screws were torn. The hinge just wasn't attached to the casing anymore.
I fixed it myself by bolting a small metal plate to the bottom of the laptop and drilling two screws through the back to fasten the left hinge. So far it is working.
I thought of buying a new casing, but I see a lot of similar problems on the net, so I don't know if that would be a durable solution.
I am very amazed to see hinge related problems on hp models from 4 years ago and that there are still problems today.
This article gives the light in which we can observe the reality. This is very nice one and gives indepth information. Thanks for this nice article. Screens For Dell
DeleteDo you have a picture?
ReplyDeleteDoes the whole laptop have to be taken apart or only the top layer (cover etc)?
http://www.alibaba.com/showroom/lcd-hinges-for-hp-dv7-laptop.html
ReplyDeleteMy left hinge is just a hair's breadth away from giving up completely: the plastic hinge covering came off (though seems intact), a chunk of the underside of my computer at the area broke off, and there's this little screw in there that's attached to a broken off piece of plastic (that I have no idea as to what in there it was once attached to). Daily use or no, I have babied this machine since I bought it, and it is still breaking. At first it started separating like yours, but got steadily worse over time.
ReplyDeleteI'm now looking for a dead computer of the same model via ebay, in the hope for cheap spare parts. Tomorrow I shall back up my hard drive, just in case.
I'll see if I can fix it, but in worse case, I'll go with a desktop next time. It may not be portable, but this is my second hinge-related issue (and the other one was not an HP).
So far I the laptops I've had have lasted 3 years max, and the sad thing is that both of their software and internal hardware are fine, it's the "cosmetics" that are crappy. It's ridiculous.
Sorry for the late reply, I barely check this old email address... Don't bother with HP, crappy company, cheap parts, not worth the headache. I have a macbook air now, zero problems, lots of fun :D
DeleteI also have the Pavilion dv7 where the left hinge has broken away from the plastic casing and has lifted the left corner. I was quoted $150+ to have it sent in for the case to be replaced/repaired. This is obviously a manufacturing defect that is not being honoured by HP and it sounds like time for a class-action lawsuit...
ReplyDeleteMy hp was still under warranty so I didn't pay a penny. I sent the laptop to hp to get fixed, the first time I got it back the hard drive was burnt, the hinge seemed ok. The second time I sent it back to fix the hard drive, I sent them a letter explain all the headaches that I had with them and that there are over 4,000 users with the same problems. I went to different forums and printed them all out. HP has the worst customer service. They treated me like a child, asking me if I open the monitor with 1 or 2 hands when clearly other people has the same issues, not just with overheating but also with broken hinges. I kept my hp laptop (2.5 yrs old now) but I rarely use it. I am much happier with my macbook air :D
DeleteDon't bother with HP people. Lousy company, crappy parts, zero customer service. Don't bother with extended warranty, buy a better computer! Stay away from best buy too, another crappy company with lazy teenagers who are called "tech experts" but know nothing and do nothing for you. Best Buy should change their name to Worst Buy. Geek Squad should be named Lazy Squad and HP should be renamed to SHT
ReplyDeleteI just discovered this myself. I bought HP on recommendation from friends who love their equipment. So far this has been the worst laptop purchase I have ever made... wholly disappointed with the quality of build, crappy screen that fades randomly to grey and the general lack of any reliability. I won't be buying HP ever again. Sooooo disappointing.
ReplyDeleteI had gotten an HP 2 years ago and the left hinge would pop the bottom of the computer out. At the time my 8 yr old would use it for games or videos, etc... So, I assumed maybe with the extra and not so delicate touch contributed to the worsening condition. If anyone could see it now..... So, we got a new HP because we figured maybe it was a "one time thing." I have had this new laptop for 3 months and my 8 year has not touched this one and AGAIN the left side hinge pops out the bottom of the computer from the top, splitting it!!!! And from what I hear reading these posts its probably not even worth me calling to get it fixed even with the warranty. :(
ReplyDeleteI wish I saw this site sooner because I would have never got another HP, especially since these issues have been since 2011, or even sooner!. I will now have to wait till my next upgrade and completely stay away from HP.
I got a HP Pavilion g7 for my birthday two years ago in December and the whole left corner hinge lifted out of the base and broke the plastic corner. I don't think there is a way to fix it. SO ANNOYING! No warranty left :(
ReplyDeleteEven if the warranty was still good (which was in my case), they did not want to honor it because it was an "external" damage. Meaning, the warranty only covers for defects inside the laptop and not the cheap parts on the outside of the laptop, thus blaming the user.
DeleteI, too have a Pavilion g7 and both hinges broken and both bottom corners of the screen bezel are cracked. Will never purchase HP again! Daughter has had a Toshiba for a long time and no problems!
DeleteI have a HP ENVY dv7-7240us Notebook PC. The past month I have been having issues opening and closing my notebook. Three days ago, the left corner started cracking when I opened and closed it, Today my screen is barely able to stay open, the left AND right side are open enough to see inside and I've only had this notebook for just 2 short years. Beyond frustrated!!
ReplyDeleteUnfortunately most laptops don't last more than 2 years, HP laptops don't usually last more than 9 months. My advice, if your laptop is still under warranty and they want you to pay for "external" damage due to their faulty hinge, send your laptop back to HP with a copy of all the other users who had the same issue as you
DeleteI have a HP ENVY dv7-7240us Notebook PC. The past month I have been having issues opening and closing my notebook. Three days ago, the left corner started cracking when I opened and closed it, Today my screen is barely able to stay open, the left AND right side are open enough to see inside and I've only had this notebook for just 2 short years. Beyond frustrated!!
ReplyDeletemy brothers hp dv7-4038ca exhibited the exact same problem with the left hinge. i opened it up and found that the plastic that the screw goes through was broken on one side. i managed to save it by using a screw from the bottom that threads into the other hole (there wasnt a screw here previously, possibly misplaced?). so far it opens and closes with no issues.
ReplyDeletethe fan is also questionable, the laptop appears to get hot under certain circumstances that i do not know yet. i was thinking of replacing the fan to see if this would fix anything.
My laptop came with all the screws but I think the issue comes from the overheating fan that must do something to that hinge to pop up. There are thousands if not millions of other HP users that had the same issue with the left hinge. What disgusted me was the fact that 6 months into buying the laptop, they did not want to fix it (for free and under warranty) because the damage was on the outside and not on the inside of the laptop. Don't bother buying a new fan, not worth spending any more money on a crappy brand
DeleteJust had mine fixed for free under warranty. Initially they claimed physical damage until they got the laptop to prove no external damage was evident. They replaced both hinges free.
Deletemy brothers hp dv7-4038ca exhibited the exact same problem with the left hinge. i opened it up and found that the plastic that the screw goes through was broken on one side. i managed to save it by using a screw from the bottom that threads into the other hole (there wasnt a screw here previously, possibly misplaced?). so far it opens and closes with no issues.
ReplyDeletethe fan is also questionable, the laptop appears to get hot under certain circumstances that i do not know yet. i was thinking of replacing the fan to see if this would fix anything.
I had the same problem. I took it to Microcenter and they fixed it right up.
ReplyDeleteReally? How much "roughly" did they charge you. I'm on a very limited budget.
ReplyDeleteSave your money and buy a macbook air (or pro). Apple laptops have great parts, great customer service and they honor everything under their apple care warranty. My HP cost me $900.00 at the time, and I wish I had spent 1500 on a macbook and saved myself the headache earlier on.
DeleteHP ENVY dv7-7332ea... I dont know if the base of the laptop thatsnot properly reinforced, the hinges or a very heavy monitor but i feel like the devil sold me this laptop... its hinges are hard too fix since everytime i fix it it ets spoilt again... :( i will get lighter laptops next time, maybe ASUS or ACER but i am done with hp
ReplyDeleteIHP ENVY dv7-7332ea.. have 2 broken hinges
ReplyDeleteVery displeased. Done with HP
I bought a DV9200 when vista first came out. You live & learn! Vista was the good part!!!! The motherboard replaced under warranty after 2 weeks because wifi dropping off, problems with power supply the AMD got too hot cracked left hinge, then would not power up! not even16 months old. Never use AMD or HP again!!!!
ReplyDeletePavilion g7. If it were a car it would be considered garage kept. Absolutely babied. It's been used like a desktop. This thing has left its desk and been put in its bag less than a dozen times. Left hinge breaking and separating. Screen goes white. Overheating with random shutdowns. Sooo long HP, another customer has bit the dust. Not that you care, we all know you don't.
ReplyDeleteMy HP Pavilion g7 2030ca's hinge cracked and caused part of the case to come off along to with the hinge.When I have to move the lappy the video cable gets disconnects.Then the mobo died from the video cable getting disconnected
ReplyDeleteHP makes terrible PCs
This problem has been around for long, and its still present today. My second HP laptop had this same problem, and the one I currently have, which costed $1200 (I could have just bought a macbook) is in the same condition as my second laptop. I've never dropped neither of them, but when I went in with my warranty they refused to fix it and charged me $300-400. I did not pay, and I'm mildly dissapointed because my laptop has now developed and internal issue that they refuse to fix for free because they claim its because of the damaged hinges, when I know its not, because the problem was around before that (and I was too busy to take it in).
ReplyDeleteTwo HP laptops both purchased from Costco, one in 2008, and another in 2013. No more HP laptops for me, now that both of these have gone to the graveyard.
ReplyDeleteHP Inspiron 17-inch (2008–2013) – had a defective NVIDIA graphics card. My laptop was excluded from the recall for some unknown reason. The system would crash, and eventually the laptop experienced the black screen of death.
HP Envy 17t (Dec 2013 – Aug 2016) – This one has the hinge issue. The bottom of the case is coming open, all the connected parts are coming loose so that when I type, the signal is not properly sent. Sometimes I hit a key and nothing happens. Other times, the screen flashes. Hoping to get this repaired and get a little more life out of the equipment. But I’m done with HP and don’t recommend their junk to anyone!
I have an HP Pavilion g7 that looks the same as yours in the photos and the same exact hinge came apart. Looking at your photos is like I'm looking at the mirrored image of mu pc but, the only difference is that my screen is black. When the left hinge broke, my screen/monitor immediately went black. I'm guessing that the hinge damaged a monitor cable.
ReplyDeleteThe metal screw and metal hinged is attached to plastic. My laptop sits in the same spot on the my desk. I've never dropped the laptop or manhandled it. I had opened my laptop a few days ago, signed on walked away to get a beverage and when I came back my screen was black and the left corner is wide open. I can see inside my laptop.
HP just sends you to a link on how to fix the laptop yourself.
https://www.ifixit.com/Guide/HP+Pavilion+g7-2275dx+Screen+Replacement/25173
I didn't realize that this is such a big issue with left hinged breaking until it happened to me and I was searching the internet on how to fix it. It's actually a pretty big problem around the world and not with just one type of laptop/notebook.
The hinges need to be reinforced. It's a design issue. A longer screw needs to be used and mounted to metal. From what I've learned from the internet, eventually the other side will go or the screen hinge will eventually break too.
The design is no different than a kid mounting something heavy to a lego using a small screw. The plastic and metal eventually give way.
HP support was no help and so, I sent an e-mail to the CEO of HP which is Meg Whitman. Maybe she'll listen. I'll see what comes from it and leave an updated message.
Meg Whitman CEO of HP meg.whitman@hp.com
Twitter account: @MegWhitman
info@hp.com
Thank you kindly for your post. I'm most appreciative.
You keep trying to minimize the issue by claiming HP is just one of many with the problem. Like a plant. Lol, you been made. You think we're gonna just forget how they try to blame us - for over a decade(!!) for dropping or abusing our laptop, knowing full well that's not true? A company with ethics and empathy doesn't charge a premium for tablet functionality most of us are too scared to use. Decent ppl don't baldfaced lie over and over and over to save what is, to them, chump change, but what is, to me, the single most expensive thing I've bought this decade.
DeleteThe same with my laptop. Never fell and I'm paying for the service now. Its been 15 days now and when called to find out what was going on could'n get and answer. Right now at Hp rapair department no one knows where my laptop is.
ReplyDeletecontact Meg Whitman. She used to be an executive at eBay and is now the Executive in charge at HP. She obviously was smart enough to now when to leave eBay. She also ran for governor of California in 2010. She has initiative and she's smart. She most likely has an assistant that answers her e-mails but, you'll get a response within 24 hours. The fellow will research your situation.
DeleteLike I said, I went online to find the hinge part on HP's part website and there were none available. They're probably stalling for time to fix your pc.
It's just not HP that's having this issue. It's all computers. Who ever manufactures the plastic housings, the actual cases for the laptops used shotty plastic. It doesn't make sense to screw a metal screw and hinge into plastic. Each time you open and close your laptop it's putting stress on the plastic.
My advise is to contact the head honcho in charge. Cheers.
Except it's putting stress on the threaded brass inserts in the plastic, which stresses the plastic. When I took the laptop apart, pedestals on the bottom case where the hinge fastens were broken off. I had to basically reconstruct the mounting points with JB Weld, but they are solid as a rock now. When I removed the display, i could barely move the hinges by hand. I backed the tension off one face on the tensioning nut (7/32" socket), and the hinge moves much more freely and still stays in position. Unfortunately, when my hinge broke free from the lower case, it pulled the display plug out. after reassembly, I get a black screen (I can see the computer image with a flashlight, so not totally black) so I'm guessing when the plug pulled out, or when the hinge was pushing up on the motherboard, something else got damaged. Guess i'll tear it apart again. I think the moral of this story is that if they didn't put 100 lbs of torque on the hinge tensioner at the factory, maybe there wouldn't be 1000s of people with broken hinge mounts on their HPs
ReplyDeleteWere u able to fix this problem finally when u opened it the second time?
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ReplyDeleteBlogs like these are extremely useful for people dealing in laptop service. Also write on other laptop issues. Thank you.
ReplyDeleteI have an HP Pavilion 15P laptop and both hinges have issues.the right one is broken in half, and the screws on both dont work anymore. The rear cover of my screen is also extremely cracked. I have filed a complaint with HP, but my warranty is expired, so i doubt anything will happen. I'll keep you posted.
ReplyDeleteThis will give you an idea on how to fix your laptop hinge no matter the brand or model.
ReplyDeletehttps://www.ifixit.com/Guide/HP+Pavilion+g7-2275dx+Screen+Replacement/25173
My advice is to drill a hole through the hinge into the bottom of the case and replace the existing screws with a screw that is longer. Better yet, place an aluminum square plate between the bottom (exterior) of the computer housing and the nut. That should make the fix stronger. By using a longer screw/small bolt, it will strengthen the hold of the hinge to the case and will also lift the laptop a bit off of the desktop so that air flow will be better.
You can also use JB weld which adheres to both plastic and metal but, I would recommend doing the longer screws and/or both JB weld and a longer screw.
If you take your laptop to a technician they're not going to want to touch it. If your screen went black it's not hard to open up your laptop to plug your monitor cable back in or to try and fix your own hinge. A technician will charge your over $100 and most likely will tell you that your motherboard is bad or is damaged and will charge you even more for that fix. Most techs only want to deal in software anymore and so, it's a rip-off ie price gouging when then have someone who has a physical issue. They don't want to be 'mechanics'.
If your motherboard is truly damaged from the hinge bursting you can get it fixed under $100 at Florida Mother Board Specialist out of Miami. Give them a call for a quote.
Thank you for the excellent post on how to repair the laptop hinges. Blogs like these are very useful for people like us who are into printer and laptop service. Keep writing more on other topics also.
ReplyDeleteHinges fault can cause display sliding out and this can cause display problem as well. Your post is good for laptop service centers like us and very helpful. Thanks.
ReplyDeleteI am satisfied Your information. You are given very nice and suitable information. And if you are searching the Laptop Hinges Broken Problem & Solution. So, We provide more information about the Hinges Broken Problem.
ReplyDeleteYour tips are really helpful and to the point. I will read your futures post.
ReplyDeleteHP Envy out of warranty. Right hinge starting to fail. Is there anything I can do to prevent this from deteriorating further?
ReplyDeleteYou can try printing out this blog and other blogs that talk about hinge issues with HP and hopefully they can fix it for you since this is a known malfunction. Otherwise, buy a mac! I've had the same MacBook air for 6-7 years now and no issues so far!
DeleteI am currently in the process of suing Currys/PC World regarding defective hinges on an HP Pavilion laptop (purchased in July 2015), and awaiting a court date. I would be very interested in hearing from anyone else who has had this problem since 2015 as if I can prove my case at court would like to help other people do the same. Please post your details here and I will keep in contact.
ReplyDeleteHi, I bought a HP Envy Touchsmart 15 for my son 3 years ago. After a few months the touchscreen went black and had to be replaced (under warranty from John Lewis). Another 2 months and the wifi card had to be replaced… still under warranty.
ReplyDeleteNow I have dreaded hinges problem. And as the laptop is out of warranty HP have refused to fix it and advised me to buy a new laptop!!!! How can HP get away with this for so long?!
Laurent
Hi everyone! I read all your stories about your laptop hinges problem and not get support from HP even your laptop is under warranty.True fact is Hp or Dell whatever the brand authorized will not support if the laptop is broken with hinges.Definitely it will hurt the users if it happens in the warranty.Did you think why the hinges problem came in your laptop few people suffer in warranty period itself it is really a manufacturer fault,but most of people laptop are broken with hinges only after some long period,it is happening because of tight movement hinges while you opening or closing the laptop.so what you have to do for this,solution is you need to made a general service of your laptop in a good professional laptop service center there they will do some lubrication of hinges and make it some adjustments on your laptop hinges.
ReplyDeletecontact us for further support laptop services center in chennai
Communication sent to HP today on this exact issue:
ReplyDeleteAs per my chat communication, there are over 2000 instances of HP Envy Laptops having hinge issues due to design flaw which is significant demonstration of grounds to state this is a known issue. This is further reiterated by the fact a dedicated “blog” (http://hphinges.blogspot.com) shows examples of this known issue. I have included photos of the unit itself to illustrate it is otherwise in an excellent state as I have always used it carefully and transport it in a specialised laptop bag. There is no other physical damage besides the hinges having given way. This was not caused by damage or mistreatment of the unit. This was caused directly as a result of the hinges being defective.
The consequence of the hinge failure is that the unit now no longer keeps the charger point in place. This means the battery fails to charge/retain charge. It states on the battery meter that it is “100% charged” yet removing the power cord results in no power to the unit (as the battery has no charge yet reflect it does) and thus powers down. The unit is also unable to remain upright and closes on its own unless supported by a chair/backing. A further consequence of the hinges failing is that a white line now appears down the screen of the unit that was not previously there. This is likely due to the strain from the hinges giving way compromising the digitizer’s ribbon, and would not have been incurred were the hinges to not fail.
I require this to be repaired in a timely manner as it is integral for my work, study and family life purposes. Under Australian legislation regarding consumer protection on these matters out with usual warranties, Australian Consumer Law/statutory rights clearly outlines:
- are of acceptable quality - the goods must be safe, lasting, have no faults, look acceptable and do all the things someone would normally expect them to do
I believe the hinges are a definite identifiable fault. This opinion is shared by contact I have sought with the Australian Competition and Consumer Commission.
It is stated by the ACCC that as a manufacturing defect or fault/design flaw, Australian Consumer Law further protects the consumer in Australia under the following terms:
- Some goods may fail to meet one or more of the consumer guarantees due to a manufacturing defect or issue that would otherwise be the manufacturers fault. The consumer can ask the seller to provide a remedy, and the seller is required by law to oblige.
The remedy I am requesting is that the laptop is either repaired in such a way that the hinges will not fail ever again in future i.e. a permanent remedy rather than a fix that will likely result in the same defect proving problematic in future.
ReplyDeleteMore acceptably/ideally, it would be appropriate that this unit replaced with an equivalent unit that does not feature this particular design flaw/defect. The ACCC are in agreement given that despite warranty period, statutory rights protect Australian consumers out with warranties and thus this should be remedied as required by law, and replacement with a unit without these known issues is the recommended outcome.
As you are aware I paid an additional premium to ensure this laptop had better capabilities than the usual, stock item of this product. It has a better processor, additional RAM and improved Radeon HD Graphics. If a replacement is offered it would need to be of an acceptable equivalent high standard. If it is able to be repaired it would need to ensure it would not compromise the continued use of the unit or result in repeat hinge issues.
Here is a link to the 2000 separate discussions referring to HP Envy Series having hinge issues:
https://h30434.www3.hp.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=envy+hinges
I trust this will be referred to. Please kindly have the business respond accordingly in due course.
Pictures can be found securely here:
https://drive.google.com/open?id=1vpMM9OydyLPPbdDmkifN-_LDtnCDs90f
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Wow! This is crazy! I bought my HP Envy x360 on 11/24/2017 and on 7/25/2018 the left hinge on my laptop out of nowhere snapped! I contacted HP, sent my laptop in, and they blamed me for it! Telling me that it was my fault, that I must've dropped my laptop or set something on top of it. My laptop sits on my desk and doesn't move. I 100% DID NOT cause the damage to my laptop. By how many people have the same issue, it is clearly a manufacturers issue. Here is my post on the forum on HP's website: https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-x360-Broken-Hinge/m-p/6793400 someone has messaged me on there and I responded, but odds are, they will just blame me again and say there is nothing they can do. NEVER BUYING ANYTHING FROM HP AGAIN!!!
ReplyDeleteLong story short. Broken left hinge. Fighting with HP. They want $612 to fix it. In negotations today. Aug 3`1, 2018. Searching for a class action lawsuit so I can join.
ReplyDeleteI'm having the same problem. 5 months old Envy, broken hinge - my fault so no warranty coverage. I NEVER harmed my laptop. I am going to sue of I'm not reimbursed.
DeleteI had 3 laptops fail this way. I ended up with the aluminum body Acer 14 Chromebook sold at Costco for $289. I have some internal pictures showing some construction features that should be looked for on your next computer. This is a design flaw. I am an engineer and every fix I tried broke again (well, except putting a long wood screw through a hinge hole, through the bottom of the laptop and into a wood 2x4) I even paid $80 for a Toshiba "new design hinge mount bottom" Instead of the hinges attaching to the plastic bottom with 3 screws - and ripping out, the new design has the hinge attached with 3 screws to a metal bracket epoxied to the plastic bottom. In 6 months, the hinge, and the screws, and the metal bracket and the epoxy
ReplyDeleteall ripped out.
https://www.facebook.com/frank.provasek/posts/2659162180776243
I had 2 problems one HP laptop quit working because the fan stopped working and it heated up so I got an new HP laptop stream notebook that i'm using right now the hinges are off the plastic is peeling off and the screen is unstable when i close the lid it doesn't even turn off and the worst is when I went to the store i bought better laptops it's worth the price when it doesn't tear up in less than a year
ReplyDeleteHi, Can you share the HP Elitebook series laptops drivers?? My friend looking for it..
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteMy HP lap top was purchased at staples last year,( 2017) I am sure staples knew about class action cases started in 2009 for broken hinges and especially the left side. The didn't mention the problem to me but sold me insurance that covers two years, HOWEVER does not cover Hinges, isn't that AMAZING? or just plain greed, Selling worthless insurance , HP told me I am out of the warrantee period by two months so go buy a new laptop, can you imagine that ? I am a senior cit. on fixed income and paying over $800 for this laptop for 1 yr use is outrageous. HP told me "go buy a new one" not on your life HP, I use to be a loyal customer, but what you have done knowing there was a problem with these hinges is unconscionable .
ReplyDeletebought a HP 17 core i5 7th gen on aug 19 2017 did all the research good computer for my needs about 4 weeks ago clicking and difficulty opening. researched hinge problem and found this page. Finally got ahold of HP help and you all know how that went. So after a year and a couple of months I have a really nice table top computer (because I can not close) unless I cough up another 350.00 to fix a problem that is a design flaw not because of my miss use. Not happy it is what it is, but with Christmas coming I would like to inform and talk to all people going into my local best buy store and chat with them about their computer purchases as I do not want someone to get a HP laptop for Christmas and face the same problem. I am laid off for the winter so I can do... del
ReplyDeleteBecause I bought my laptops at Sams Club and the warranty is expired they will not fix two out of the three computers that I bought with broken hinges. This company is a joke. I even explained to them that my kids computers go from the cabinet to the table for homeschool every day at that now I cant close two so it's like I bought two desktop computers. Does anyone know where I can go to file a complaint? I explained to them that if a car company puts out faulty equipment on a vehicle that the company would do a nation wide recall and fix their mistakes free of charge because that's what a good company does. They don't care and said they make exemptions for some but not for me.
ReplyDeleteGreat initiative. Looking forward for more such posts.
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18 months ago we bought a HP15-BS035CL at Costco. It basicly sits on a little table beside our sofa and is used to email, facebook or look up answers to questions we have, never dropped, never abused. EIGHTEEN Months, the other night I went to open it and the cover bulged out and the lid would no longer close. The cover hinges had pulled loose from their plastic moorings in the top and bottom shell covers. Took it to a repair shop where they told me they see a lot of this with the HP laptops and after taking it apart ($100 labor) determined it was not repairable -- both the top and the bottom covers would need to be replaced since the screw anchors had pulled out of the plastic and these covers were quite expensive -- the top cover alone nearly $100 (plus the labor to install them). So I now have a perfectly working laptop I cannot use. I should have known better since a previous HP laptop I had bought new (over $1000) had the same failure however the hinges did not damage the case and could be replaced. Never again will I buy a HP Laptop,
ReplyDeleteI've been purchasing HP laptops at Walmart, where I work. Every time I get one, they seem to last no more than a year and a half before they fry themselves. My most recent one, after half a year, has started to pry the hull of the computer apart whenever I open or close the screen, as if the weight of the screen and lower half are too much to hold up. What started as a crack by the usb port extended to the left corner opening near the charger, and now the right end has torn up, too, revealing a peek behind the screen. This hunk of junk actually has torn itself apart just by being carried/held in several spots. HP seems to be just a disastrous brand to keep up with...
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ReplyDeleteMe and my brother bought 2 HP laptops and both laptops need to be repaired for broken hinges. I feel scared to open/close laptop lid in fear of laptop might break. Also it breaks in such unusual way it gets even harder to bring that laptop to customer care. Screen starts to split from hinge if you try to close lid. Never ever in you life buy a HP laptop.
ReplyDeleteI am having the same issue with our laptop. Just out of warranty. HP offered me a discounted repair of $300. Thanks, but no thanks. I went onto their support forums and found a bunch of complaints about this exact issue and posted about it also with a facebook group that has bee started to get enough members to file a class action suit against HP to make them fix it. HP has removed all of my posts and will no longer allow me to post anything. Talk about hiding the issue and not taking care of their customers.
ReplyDeleteGo to facebook and join the HP defected product group.
I have an Hp pavilion that is hardly used and only used for viewing movie and family meetings. It's a little over a year, bought last in black Friday, I opened the laptop and the bottom right corner of the screen popped out and now exposes the hinge behind it. The computer still works but definitely not happy that this happened.
ReplyDeleteWe bought 2 HP laptops April 2019. First one had broken hinge and while they said it was not covered they did repair and return it. Had to reinstall all my programs because they did a new windows. Not sure why? Now the second laptop hinge is cracking and even though it came with 2 year warranty HP says they have only 12 month warranties? I have a receipt saying 2 years but they say no. Just 1 year. Now what? I will ask at Samsclub where we bought them but hold little hope.
ReplyDeleteI have an HP laptop, i haven't closed the lid for a week now because when i try to the bottom corner opens
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