I have purchased an HP Pavillion dv7-4038ca a little over 6 months ago because I wanted to replace my desktop computer. I went to turn on my laptop the other day and noticed that the hinge came undone. The top panel pops out as I open the screen and clicks back in place when I close it. My notebook has never been dropped, scratched or water damaged (since it stays on computer desk at home) and was not misused in any way. Needless to say that I sent it to HP to get it fixed since it is under WARRANTY and they said that it was "PHYSICAL DAMAGE" and was not covered by their warranty. What this means is, if it is on the outside of the laptop, they immediately will not cover it; however, if it has something to do with the inside of the computer, such as hard-drive, cpu, etc, they will cover it.
Stay away from HP Laptops. They overheat, fall apart and the customer service is crap! Not worth the hassle!
HAVE YOU HAD SIMILAR HINGE PROBLEMS WITH YOUR HP PAVILLION LAPTOP? I WOULD LOVE TO HEAR IT!!
It has been more than 5 years since I had this issue and it seems that people continue to have the same problems with HP. If you buy HP Laptop and have issues with the hinges, make sure to print out this blog and other blogs that talk about the same issue. There are TONS of class-action lawsuits against HP due to malfunction of its products. DO NOT PAY HP for something that is not your fault and cheaply made. I have since bought A Macbook Air (about 3-4 years ago) and NEVER had any issues!